Terms of service
Welcome to LUBON. These Terms & Conditions govern your use of our website and services. By accessing or purchasing from our store, you agree to comply with the terms mentioned below.
1. General Information
This website is operated by LUBON. Throughout the site, the terms “we”, “us”, and “our” refer to LUBON.
Website: lubon.in
Business Location: Kozhikode, Kerala, India
Email: shop.lubon@gmail.com
By visiting our website and/or purchasing products from us, you agree to be bound by these Terms & Conditions.
2. Products & Services
LUBON offers building block toys and educational toys designed for children aged 5 years and above.
We make every effort to display accurate product images, descriptions, colors, and specifications. However, slight variations may occur due to screen settings, lighting, packaging updates, or manufacturing improvements.
All products are subject to availability.
3. Pricing & Payments
All prices listed on our website are in Indian Rupees (INR ₹).
We currently accept payments through:
- UPI
- Net Banking
Cash on Delivery (COD) may be available for selected orders and locations.
We reserve the right to modify product prices, offers, or discounts at any time without prior notice.
4. Shipping Policy
We currently ship products only within India.
Orders are usually processed within 1–2 business days. Delivery timelines may vary depending on the customer’s location, courier service availability, weather conditions, holidays, or unforeseen circumstances.
Customers are responsible for providing accurate shipping details during checkout.
5. Cancellation Policy
Orders can only be cancelled before they are shipped.
Once an order has been dispatched, cancellation requests will not be accepted.
To request cancellation, customers should contact us immediately through email or WhatsApp support.
6. Return & Refund Policy
We offer a 7-day return policy for eligible products.
To qualify for a return:
- The product must be unused and in original packaging.
- Customers must provide proper proof for damaged or defective items.
- Return requests must be made within 7 days from the date of delivery.
Refunds or replacements will be processed after verification and approval.
Certain products may not be eligible for return due to hygiene, damage caused by misuse, or missing components after delivery.
7. Toy Safety Disclaimer
LUBON products are recommended for children aged 5 years and above.
Some products may contain small parts that could pose a choking hazard for younger children. Adult supervision is recommended during play.
Customers are advised to follow all safety instructions and age recommendations mentioned on product packaging.
LUBON shall not be held responsible for injuries, damages, or misuse resulting from improper handling or use of products.
8. Intellectual Property
All content available on this website, including:
- Logo
- Brand name
- Images
- Graphics
- Product descriptions
- Website design
- Text content
is the property of LUBON and is protected under applicable intellectual property laws.
Unauthorized copying, reproduction, or commercial use is strictly prohibited.
9. Limitation of Liability
LUBON shall not be liable for:
- Indirect damages
- Delayed deliveries caused by courier partners
- Temporary website interruptions
- Losses resulting from misuse of products
Customers use the website and products at their own discretion and responsibility.
10. Privacy
Customer information submitted through the website is handled according to our Privacy Policy.
By using our services, you consent to the collection and use of information as described in our Privacy Policy.
11. Changes to Terms & Conditions
We reserve the right to update, modify, or replace these Terms & Conditions at any time without prior notice.
Customers are encouraged to review this page periodically for updates.
12. Contact Information
For any questions regarding these Terms & Conditions, customers may contact us:
Email: shop.lubon@gmail.com
WhatsApp: WhatsApp Support
Website: lubon.in
13. Social Media
Follow LUBON on our official social media platforms for updates, new launches, and offers.