Shipping policy

Welcome to LUBON. We are committed to delivering your orders safely and efficiently across India. Please read our Shipping Policy carefully before placing an order.

1. Shipping Coverage

LUBON currently ships products only within India.

We may expand our shipping services to international locations in the future.

2. Order Processing Time

Orders are usually processed and dispatched within 1–2 business days after successful order confirmation.

Orders placed on Sundays or public holidays may be processed on the next working day.

3. Estimated Delivery Time

After dispatch, orders are generally delivered within 3–7 business days depending on the customer’s location and courier service availability.

Delivery timelines may vary for:

  • Remote locations
  • Festivals and holidays
  • Weather conditions
  • Unexpected courier delays

4. Shipping Charges

LUBON currently offers free shipping on all orders across India.

No additional shipping charges will be applied during checkout unless specifically mentioned.

5. Cash on Delivery (COD)

Cash on Delivery (COD) may be available for selected products and serviceable locations.

LUBON reserves the right to disable COD for certain orders based on delivery location, order value, or risk assessment.

6. Shipping Partner

Orders are shipped using trusted courier and logistics partners through Shiprocket to ensure smooth and reliable delivery.

7. Order Tracking

Once your order is shipped, tracking details and order updates will be shared with customers through WhatsApp whenever available.

Customers can use the provided tracking information to monitor the delivery status of their order.

8. Address Changes

Customers can request shipping address changes before the order is dispatched at no additional cost.

Once the order has been shipped, any additional shipping or reshipping charges due to address changes must be borne by the customer.

Customers are responsible for providing accurate delivery details during checkout.

9. Delayed Deliveries

While we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to:

  • Weather conditions
  • Festivals and public holidays
  • Courier partner issues
  • Natural disasters
  • Unexpected operational delays

LUBON shall not be held responsible for delays caused by external logistics or unforeseen circumstances.

10. Damaged Packages or Delivery Issues

If the package appears damaged during delivery, customers are advised to:

  • Record a clear unboxing video
  • Take photos if necessary
  • Contact LUBON immediately after delivery

Claims related to damaged, missing, or incorrect products may require proper unboxing proof for verification.

11. Contact Us

For shipping-related support or queries, customers can contact us through:

Email: shop.lubon@gmail.com

WhatsApp: WhatsApp Support

Website: lubon.in

12. Policy Updates

LUBON reserves the right to modify or update this Shipping Policy at any time without prior notice.

Customers are encouraged to review this page periodically for updates.