Frequently Asked Questions (FAQs)

Welcome to LUBON! Find answers to common questions about our building block toys, orders, payments, shipping and replacements. If you need further assistance, our support team is happy to help.

Q1. What age group are LUBON toys suitable for?

LUBON building block toys are recommended for children aged 6 years and above. However, the recommended age may vary depending on the product. Please check the individual product page before purchasing.

Q2. Do the products come with instruction manuals?

Yes, applicable LUBON building block sets include an instruction manual to guide you through the assembly process. Please check the product description for specific package contents.

Q3. Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery (COD) is available for selected locations and products. Available payment options will be displayed during checkout.

Q4. How long does delivery take?

Orders are usually delivered within 3–7 business days after dispatch. Delivery times may vary depending on your location and courier service.

Q5. What should I do if my product arrives damaged?

Please record a clear unboxing video while opening your package. If your product arrives damaged, contact our support team immediately through Email or WhatsApp with your order details and unboxing video.

Q6. Do you offer refunds?

Currently, LUBON follows a replacement-only policy for eligible cases. Refunds are not provided under our standard return policy. Please read our Return & Refund Policy for complete details.

Q7. What if some important parts are missing?

If essential parts are missing from your package, please contact our support team with your order details and a clear unboxing video for verification. Eligible cases will be handled according to our replacement policy.

Q8. How can I contact LUBON support?

You can contact our customer support team through:

• Email: Use the email address listed on our Contact Us page.

• WhatsApp: Reach us through the WhatsApp support link on our website.

We're happy to assist you with your questions and make your LUBON building experience enjoyable.