FAQ
Q1. What age group are LUBON toys suitable for?
LUBON building block toys are recommended for children aged 5 years and above.
Q2. Do the products come with instruction manuals?
Yes, instruction manuals are included with applicable products.
Q3. Do you offer Cash on Delivery (COD)?
Yes, COD is available for selected locations and products.
Q4. How long does delivery take?
Orders are usually delivered within 3–7 business days after dispatch.
Q5. What should I do if my product arrives damaged?
Please record an unboxing video and contact our support team immediately through Email or WhatsApp.
Q6. Do you offer refunds?
Currently, LUBON provides replacement only for eligible cases.
Q7. What if some important parts are missing?
Customers should contact us with proper unboxing proof for verification.
Q8. How can I contact LUBON support?
Customers can contact us through:
- WhatsApp Support